Privacy Statement

1. Introduction

We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy requirements.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect only the personal information necessary to provide plumbing services, respond to inquiries, and operate our business. This may include:

Name
Address
Email address
Phone number
Service details and appointment information
Website usage data (e.g., IP address, cookies, browser type)

3. How We Use Personal Information

We use personal information for purposes such as:

Scheduling and delivering plumbing services
Responding to questions or service requests
Providing quotes or invoices
Improving our website and customer experience
Meeting legal or regulatory requirements

We do not sell or rent personal information to third parties.

4. Consent

By providing your information, you consent to its collection and use for the purposes outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Disclosure of Information

We may disclose personal information only in the following situations:

To service providers assisting in business operations (e.g., payment processors)
When required by law, regulation, or court order
With your explicit consent

Any third‑party service providers are required to protect your information in accordance with Canadian privacy standards.

6. Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect personal information from loss, theft, unauthorized access, or disclosure, consistent with accepted safeguarding requirements.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve functionality and analyze website traffic. You may adjust your browser settings to refuse cookies, though this may affect site performance.

8. Access, Correction & Contact

You have the right to request access to your personal information, ask for corrections, or inquire about how your data is handled. To contact us regarding privacy matters, please email: info@yourplumbingcompany.ca

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page.